London Tribunals may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 6 July 2021.
What information do we collect?
We collect the following information about you:
Name, address, email address, phone number, title, evidence relating to the parking, traffic or other contravention, vehicle registration mark, details of any person nominated to represent you at appeal.
If you telephone London Tribunals, your call will be recorded for training and quality purposes.
If you choose to have a personal, video or telephone appeal at London Tribunals, the proceedings will be recorded.
If you choose to have a personal appeal at London Tribunals, you will be recorded on our CCTV for security and safety purposes.
Why do we need it?
We use the information to assess if you have the right to appeal, and if you do, to manage the appeals process. This includes making details of the appeal, including evidence you supply, available to the parties to the appeal, the administration service and the adjudicators. It also includes keeping an online statutory register of appeals, which contains the name of the appellant, vehicle registration mark, contravention details and appeal decision with reasons. We may also use your data from time to time to improve the services that we deliver.
Who do we share your information with?
Your information will be shared with the enforcement authority against whose penalty charge notice you are appealing or have appealed. It will be shared with the adjudicator (themselves a data controller) who decides your case. It may be shared with the Driver and Vehicle Licensing Agency (DVLA) to establish who the registered keep of the contravening vehicle. We will also share it with our contractor, NEC Software Solutions, which provides our appeals management system and back office functions.
The tribunal does not transfer data outside of the European Union, with one exception. The statutory register is viewable from non-EU countries.
How long do we keep your information for?
Hard copy documents that are capable of being held electronically are destroyed 3 months after receipt.
Hard copy documents that are not capable of being held electronically are destroyed 6 months after the last action on your case.
Electronic copies of documents are deleted 1 year after the last action on your case.
Your case file will be deleted 7 years after the last action on your case.
Details on the statutory register are retained indefinitely as required by legislation.
All audio recordings (of telephone calls and hearings) are deleted after 3 months.
All CCTV images recorded to maintain security at the hearing centre are deleted after 6 weeks.
Who is responsible for your information?
London Tribunals (an independent service provided by London Councils).
What you can do with your information?
You can ask what information we have about you.
You can ask us to change anything that is inaccurate.
Can I get some more information?
Our GDPR policy document is available on this website or you can request that a copy be sent to you by calling 0207 520 7200.
You can also email firstname.lastname@example.org if you have any questions or concerns about how your information is used.
Where can I complain if I feel my information is not being used correctly?